This is a follow-up letter to document a phone conversation I just had with Laurie at your office in which I expressed our complete satisfaction with the termite fumigation your firm just completed at our home.
Your firm’s price was competitive (important), but just as importantly, we were impressed by the team that did the work. They were on time, courteous, considerate of our property, rapid workers and attentive to detail. It was obvious from watching them that they are professionals.
We have alredy recommended your firm to a neighbor down the street that is planning to fumigate soon, and you can add our names to your list of satisfied customers willing to provide a referral for your firm.
I am writing although a bit late, to express my gratitude and thanks to your team, in particular to Jim Weller.
Jim performed an inspection at my previous home back in April 2007, and subsequently we had the house fumigated, and Jim also did some work after the fumigation.
The fumigation team did a great job. Rick and Lori were extremely helpful.
From the time I first met Jim until when the job was finished, Jim has exhibited exceptional professionalism, sincerity, effort, and courtesy.
Thank you very much for coming out to my property today regarding my request for retreatment for subterranean termites based on the complete Inspection Report that was recently faxed to you.
I certainly appreciate Proven Termites Solutions’ very positive and professional response to my request. It tells me that your company is very responsible and honest. Traits that I really appreciate seeing in a company these days.
I just wanted to take a moment and thank you for the professional and great team of people you have working at your company. Brendon, Rick & Abel made the fumigation all five of our townhouses a pleasant experience. They were great to work with, always explained what they were doing, and were always in the best spirits!